Understand and adapt to different communication styles
These individuals are calm, level-headed, great listeners, team-oriented, introverted and loyal. They make decisions in a consensus manner. Mediators like to marinate on questions—you will not get an answer immediately. They dislike conflict so they will internalize and tolerate it. As a result, this internalization builds until they explode. Their biggest fear is loss of stability and they ask the “How” questions. Team and project managers are typically fall into this style. Weaknesses include being hesitant in their approach slowing decision-making—they are going to try to keep everyone happy at the expense of their happinesss. Mediators are hard-working who are humble and do not pat themselves on the back. They make great teachers/trainers and mentors due to their calming and supportive nature
To effectively connect with a Mediator, you must:
- Be patient and logical.
- Use a steady, low-keyed approach.
- Involve Mediators in the planning process.
- Praise them privately.
- Allow time for “marination of ideas”. You will not get a quick answer.
- Start conversation with a warm and friendly greeting.
- Keep your tone of voice at discussion level.
These individuals are meticulous, detail-oriented, introverted and task-oriented. These individuals can be considered perfectionists and they are suspicious of others. They may answer a question with a question. Their biggest fear is criticism of work and they ask the “why” questions. Key strengths of the Analyzer include being detailed-oriented, superb problem solvers and providing the team’s reality check. Weaknesses include having tunnel vision on projects and looking for the perfect solution.
To effectively communicate with the Analyzer, you must:
- Be organized and logical.
- Support your position using facts.
- Make sure that each point is understood before moving to the next point.
- Not use the phrase—“Let me give you some constructive advice.”
- Use words such as process, data and procedure.
- Realize that Analyzers are motivated by quality and data.
Communicating effectively with the various types is an art. Understanding a person’s style allows you to create harmony and avoid confusion. Developing your “adaptitude” – your ability to adapt your communication style to the listener – is a critical element of being an effective team member. When you are able to recognize the various styles and adjust your approach, your life will be easier and void of the common communication “ills.”
Ted Gorski is a Professional Certified Coach (PCC) and president of Get Your Edge, LLC. He works with emerging leaders and trailblazers create extraordinary results by utilizing coaching, workshops, teambuilding, assessments and coaching clubs. For more information, visit http://www.getyouredge.com/, call 603-472-3821 or e-mail Ted@GetYourEdge.com.