The 3 A’s: Ingredients for a peaceful office life
In terms of the act of apologizing, it is extremely important to be concise. Frame your apology around the situation at hand, and do not stray from its focus. Avoid long explanations and excuses for your behavior. Acknowledge what you have done and the impact it has had on others. Show that you regret your action and mention how you will act differently when faced with a similar situation in the future. Perhaps most importantly, conduct your apology in a conference setting if possible, where there is an opportunity for further conversation from the offended parties.
For most people an apology involves a degree of embarrassment; one has to be humble to apologize. Humility often breeds compassion in others. This exchange of vulnerability and compassion is a necessary step in obtaining closure in many conciliatory situations, even in the office.
Agree for a Peaceful Workplace
It is equally important to simply agree with whatever feedback you receive from your apology if your goal is to restore that fragile working relationship with your coworkers. Agree with whatever your boss or coworkers have to say in regards to the circumstance. This act of agreeing emphasizes that you are willing to work through the situation, repair it and move beyond it.
After John apologized, he gave his officemates time to respond with their feedback. Some expressed anger and disappointment but many expressed their anxiety over the real possibility of layoffs as a result of the lost account. Though it was hard, John listened attentively to everyone’s comments, only interjecting to say that he agreed with what they were conveying.
If you have apologized and shown remorse for your conduct, it is beneficial at this point to just listen to the input of others without offering any feedback of your own. By paying attention and accepting their contribution no matter what they might be, you are proving that your regret is truly heartfelt. Your office will see that and be more willing to forgive you. You’ll be perceived in a more favorable light.
Accept Responsibility for a Peaceful Workplace
Accepting responsibility for the situation is the third element in mending a workplace wrong you have committed. Be upfront and readily accept that the situation is, indeed, your fault. Any attempts to deflect fault will leave you appearing less than genuine. Readily accepting responsibility for both your successes and failures in the office shows that you are a mature individual and an asset to the company.