Get your employees and co-workers to do what YOU want
Reflective questions are non-coercive. They guide, rather than force. Reflective questions elicit a thinking response and are framed to fit the situation and clarify. Specifically, they
- Focus on the present or future—as opposed to the past
- Often start with “What?” or “How?”
- Are usually open-ended in that they require more than a “yes” or “no” answer
As soon as you start asking reflective questions, you will immediately realize the effectiveness and power of this strategy. Questions such as the following promote deep and reflective thinking:
- “What would be the best approach to… [reach the sales target, reduce errors, increase production, etc.]?”
- “How can we correct this mistake?”
- “What would you recommend we do differently next time?”
- “What can you do to accomplish that objective?”
- “How can we do that without disrupting… [R&D, the sales cycle, manufacturing, etc.]?”
A More Productive and Profitable Future
When you regularly use these three practices of positivity, choice, and reflection, you will become a more effective manager. Additionally, your team members will naturally put more effort into their work and will achieve greater results. By switching from coercive management behavioral approaches to collaborative and empowering thinking approaches, you can influence your staff to perform at peak performance levels, which will positively impact your company’s bottom line.
Marvin Marshall, Ph.D. is an American educator, writer, and lecturer. He is known for his programs on discipline and learning. His approach stemmed from his acquiring knowledge about youth as a parent; a recreation director and camp counselor; a classroom teacher; a school counselor; an elementary and high school principal; district director of education; and as a certificate holder from the William Glasser Institute. More information is available at www.marvinmarshall.com.
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