Expecting the unexpected in your business
This is exactly what Capt. Sullenberger's training was all about. He had investigated accidents in the past and understood the fatal flaws that resulted in tragic consequences. Training is not just a special class or attending a seminar. Training takes place everyday in how we view and carry out our tasks and responsibilities. Safety training is not simply where to find the fire extinguisher, but what fires were caused in the past and why.
It is important to remember that Capt. Sullenberger was not selected for singular education in flight safety but was included in a number of flight safety training programs held throughout his career. What if his age, his background, his previous educational experiences, had disqualified him from training or what if he had decided it was unnecessary at his level of experience? Safety is everyone's business and training everyone is in the best interest of every business.
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Every day your business has an opportunity to train, motivate and recognize your employees. Helping everyone do the best in whatever job he or she is doing ought to be the function of every manager.
Unexpected events do not always occur when leaders are around to make decisions. They can occur on the line, on the shipping dock, when the raw material is delivered, when a tiny flaw in the manufacturing process becomes apparent and that’s often the place and time to act. It is those every-day occurrences where confident and prepared have the opportunity to make a difference in the outcomes that affect our employees, our shareholders, our management team, our clients, products and the well-being of our business.
The unexpected can come from anywhere, at any time. Who could have expected and prepared for a flock of Canadian geese to bring down a modern aircraft? Captain Sullenberger responded by trusting his experience, education and training to guide him in wise and thoughtful action.
Taking care of the little details, learning to be observant, openly discussing problems and issues without any fear is a trait of being successful. Training and experience helps everyone prepare for the unexpected so that when a major crisis comes a safe landing can be made.
Stan Craig, the founder of the ForeTalk Seminar, is an accomplished financial planner, executive coach and keynote speaker. He is also author of “ForeTalk: Taking Care of Tomorrow Today.” For more information, visit www.ForeTalkSeminar.com.