Knoa Software, a leading provider of user experience management (UEM) software, today announces that Growmark, Inc., is utilizing its product, SAP User Experience Management (SAP UEM), to optimize employee interactions with applications deployed in SAP HANA Enterprise Cloud, an in-memory platform for processing high volumes of operational and transactional data in real-time. Growmark is using SAP UEM analytics to increase user adoption and improve performance of its applications.
Growmark began rolling out SAP software in 2015 and uses the SAP UEM application to help monitor user behavior and system performance/processing times for applications running in the cloud environment.
“This solution enables us to apply real analytics to any problems we encounter, rather than having to rely solely on feedback from our users,” says Growmark’s Steve Whaley, SAP Basis and senior database administrator for the company. “If an employee complains that the system is slow, we can now see the exact processes that are causing issues. SAP UEM will provide tremendous value as we continue to roll out new applications.”
Knoa is an SAP partner whose user experience management solution is resold by SAP as an SAP Solution Extension. SAP UEM sheds light on application usage, user adoption and user workflows, helping customers protect and maximize investments in SAP applications and upgrades.
“This is a groundbreaking project that further confirms our commitment to supporting SAP enterprise solutions,” says Brian Berns, CEO of Knoa Software. “We are very pleased to help Growmark identify and proactively address user experience issues, and look forward to supporting them throughout their entire journey with SAP software.”
Growmark relied on an in-house developed system for 25 years before beginning to implement SAP software. The company has decided to run most of its SAP solutions – including the SAP ERP and SAP Transportation Management applications and the SAP NetWeaver technology platform – on SAP HANA Enterprise Cloud. The cooperative began using SAP UEM in February 2017, and will use it for a variety of business and IT initiatives going forward, including segregation of duties management, user experience optimization, user acceptance testing (UAT), hypercare, and Superuser/business readiness leader support.
The Abreon Group, a business management consultancy based in Pittsburgh, Pennsylvania, served as implementation services provider for the project and will continue with enablement and analysis services within Growmark’s business team.
About Knoa Software
Knoa Software delivers on-premise and cloud solutions that generate unique insights for the optimization of the end-user experience for solutions from vendors including SAP, Oracle and others. Knoa's patented software provides CIOs and business executives the actionable metrics needed to help ensure organizations and end-users realize the full value of their enterprise application investment. Headquartered overlooking Union Square in New York City, Knoa provides solutions that help hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience for over a million end users. For further information, visit www.knoa.com or follow us at @knoasoftware on Twitter.