EAST MOLINE, ILLINOIS - 4CS, Inc., a leading provider of Customer Lifecycle Management (CLM) solutions, is pleased to announce AGCO Corporation has expanded to an enterprise license for SOURCE (4CS's iSupport software).
AGCO Corporation is one of the world's largest manufacturers and distributors of agricultural equipment, through a global distribution network of more than 3200 independent dealer/distributor locations in over 140 countries. AGCO products include well-known brands, such as Massey Ferguson, Valtra, Challenger and Fendt.
Technical diversity, multiple brands, and global distribution strength are important components of AGCO's growth strategy. Major market share positions in key agricultural markets of the world have been achieved by their strong focus on customer service, leading edge technology and an independent dealer network. AGCO's innovative products continuously receive recognition and awards at international exhibitions, but their most coveted award is the recognition of their wide-range of products by farmers and dealers across the globe.
Adrian Powell, Director Global Technical Projects for AGCO, said, "SOURCE usage has outpaced our original project planning expectations, which is a good problem to have. Benefits realized Vs costs incurred have been more than favorable then our original estimates. The sharing of technical knowledge between our technical service groups around the world, has strengthened AGCO's ability to resolve technical issues more efficiently, however we do need to interface with other facets within AGCO. This expansion will allow us to add other areas of support, enhancing an already improved performance."
Adrian went on to say: "Resolving issues quicker results in reduced costs for dealers, reduced downtime for customers, and an overall improved satisfaction level with all concerned. Improved communication improves efficiencies and customer satisfaction, which is instrumental for sales growth. Overall profitability is positively impacted through the reduction of warranty costs and improved sales."
Gene Weber, 4CS Partner, Automotive and Aerospace, stated, "AGCO is a global leader in the agricultural equipment industry and is committed to improving their service lifecycle management support to their dealers and customers. We are pleased to see AGCO fully leverage 4CS iSupport to manage and share globally technical support information. 4CS's core business is Service Lifecycle Management and our focus is to help our customers to enhance dealer and customer satisfaction in all areas of technical call center management, warranty, parts and service. We are pleased to have this opportunity to help bring enhanced value to AGCO's dealers and customers."
4CS is a leading provider of Service Lifecycle Management solutions. The 4CS Customer Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages. 4CS iSupport software helps increase retention of customers, partners, and suppliers by providing a single point of access to all relevant information and applications in a personalized environment. iSupport is made up of four modules consisting of a Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting & Analysis.
SOURCE: 4CS, Inc.