One of the best shows on TV recently has been "Undercover Boss." Although "American Idol's" Simon Cowell is usually right and the singing is often entertaining, Simon's conceit is as distracting as the self absorption of the nubile young pop star wannabees who are ingratiating Cowell and company to win some fugacious glory. 

"Undercover Boss" is a metaphor for life, business and God.

Getting choked up watching this show is as predictable as its format, which guarantees a certain number of laughs, tears and cheers all in a prescribed order.

The Process. In multiple ways, every episode is the same, and yet each show is unique. The boss commits to the reality show format of going undercover to work in various jobs throughout the company for a week. The reason for the video camera shadowing him is presented as part of some documentary production, and meanwhile the employees have no idea who they are dealing with.

Imperfect Gods. Bosses are like God, a God that can humble himself to walk in his employee's shoes and in the end can deliver them of their pain and woes or remain insulated from their realities and become like a demonic guardian of pain and fear.

Trust. At the onset, the boss confides to his inner circle about the mission upon which he is about to embark. He assumes their trust and asks for their final input before he dons the armor of temporary disguise and heads for the front lines. Like kings who led charges in medieval wars, these bosses head straight to the front lines of the battle.

Humility. Bosses are part God and part hero, only to the extent of their humility. In every show, leaders walk in the same dirt and danger as their front-line best, and they are shocked at the sacrifice, commitment and love that their employees have for their jobs, the customers and the team. On most shows, we see grown men break down in tears at night as they retreat to their Motel 8 room. This happens as they realize how their insensitivity has allowed their best people to experience unnecessary pain and strife.

America's Best Heroes Are CEOs. Although it has become cliché to put the American businessman and especially the CEO as the most iniquitous enemy of the people, the fact is that many CEOs are actually the greatest heroes of our time, or at least they have the potential to be.

The Final Reunion. Like going to heaven, the employees that had to endure training the "Undercover Boss" on the rigors of their job, and other team members are brought together to see video clips of themselves saying things like "He just doesn't have it in him for this kind of job," or "This guy will never make it here." But in the utmost of humility and compassion, the boss brings innovative solutions and opportunity to each of the participants.

What You Can Do. The very same principles that entertain us the most in this show are the solutions to growing your business. Using a third party to conduct in-depth interviews with your customers and employees, as well as you being involved in such listening efforts, is just the beginning to implementing an ongoing effort of improved communication and continuous innovation.

If you’re willing to listen to those whom you serve, there will be an abundance of ideas that will deliver your company to a whole new level. So, when it comes to your company’s growth and its people, will you be a paladin or a pain?