ARA Conference Highlights: Presenters showcase top ideas
Getting people to buy into the same idea requires commitment. He said people perform to their own belief level, which means that in order to improve their performance, they have to elevate their own beliefs. What holds people back are their limiting beliefs. He suggested that these limiting beliefs become liberating beliefs.
One of the videos Foley shared was a glimpse inside the briefing room of the Blue Angels before they gave a performance. The video showed how all of the team members took the time to visualize their performance before they ever stepped into the plane. He explained the phrase, “Glad to be here,” as something all of the team members said in their meetings to remind them of being grateful even after evaluating and critiquing a performance.
Foley shared his experience in 1992 of meeting a Russian team of pilots. Despite their attempts to outdo each other while flying, in the end Foley remembered that everything is based on relationships. After taking Foley in his jet, the lead Russian pilot ended their visit by giving Foley a picture of his family. In that moment, Foley said it reminded him that people are the same everywhere. They want relationships built on trust.
Foley used that experience to explain to retailers that they need to remember that their business is based on building relationships that are based in trust. Verbal contracts reinforce that trust and show that you will do what you say you will. Then deliver on your promise, he said. Parting words of advice he gave included: Remain open to criticism, recognize your mistakes and always look to improve.
In one of the afternoon breakout sessions Nov. 28, Karen Grabow, senior vice president of business development services at Land O’Lakes Inc., presented “Developing Your Flight Crew,” which was about recruiting and retaining good employees. She explained the human resources maturity model and how the role and function of HR departments has been growing and changing over the past several decades.
Grabow asked participants to identify three key roles within the company that were the most important. She provided the example of Disney World. Of all of the employees that work there, the sweepers have the most accessible role and one of the most important roles in the company because they interact most with the customers and often provide the most important information and help take care of people. Disney provides these workers with the most training of all of the company’s employees.